No BPO Experience needed! | Customer Service Representative | Entry Level

Customer Service Representative | Entry Level (Makati Site)

Work Setup: On-site (Virtual Hiring Process)

Job Description

Are you looking to break into the BPO industry but worried about having no experience? We are looking for driven, communication-savvy individuals to join our Makati team. This is a premium account that offers comprehensive training, meaning we value your potential over your history!

• ₱30,000 Salary Package (Basic + Allowances).
• Virtual Recruitment: No need to travel for your application; process everything from home.
• HMO Coverage: Medical, Dental, and Life Insurance from Day 1 or upon regularization.
• Night Differential: Competitive rates for those on late-night shifts.
• Career Growth: We prioritize internal promotions for Team Lead and QA roles.

• Handle inbound customer inquiries regarding product details, billing, or account updates.
• Resolve customer concerns with empathy and efficiency.
• Document all interactions accurately in the company database.
• Meet and exceed Key Performance Indicators (KPIs) like Quality and CSAT.

• Education: Open to SHS Graduates, College Undergraduates, or Fresh Graduates.
• Experience: No BPO experience required. We provide the training!
• Communication: Good to Excellent English communication skills.
• Tech Skills: Basic knowledge of MS Office and web navigation.
• Flexibility: Willing to work in a shifting schedule (including nights, weekends, and holidays).

1. Initial Screening: Short phone interview to check basic qualifications.
2. Online Assessment: Basic English and computer literacy tests.
3. Final Interview: Video call with the Operations Manager.
4. Job Offer: Digital contract signing!

Apply now and take the first step toward your BPO career!