Hardware Refund and Return Specialist | WFH | Night Shift

Job Overview:

• WFH setup with company provided tools
• Night Shift
• Has 3 to 5 years of relevant experience

The main responsibilities of a HARDWARE REFUND & RETURN SPECIALIST include:

• Customer Device Return Support:

• Leasing Coordination:

• Buyout Quote Management:

• Technical Follow-up:

• Hardware Partner Coordination:

• Cross-functional Collaboration:

Work closely with internal teams including sales, engineering, and logistics to ensure operational efficiency and exceptional customer support.

To apply, you must be an expert on the following requirements:

• 3 to 5 or more years of experience in customer support, logistics, sales operations, or a related field.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent written and verbal communication skills.
• Experience coordinating with external vendors or leasing partners is a plus.
• Familiarity with CRM tools (e.g., Salesforce, ServiceNow) and shipping/logistics platforms.
• Comfortable working cross-functionally in a fast-paced, customer-driven environment.

It will also be favorable if you are knowledgeable in:

• Knowledge of hardware lifecycle, provisioning, or hardware as a service models.
• Experience in coordinating with technical teams or engineers.
• Strong problem-solving and follow-up skills.