Admin/sales associate

Role Overview:

We are seeking dynamic professionals to join our team in managing and growing our luggage retail business across physical branches and online platforms. The Administrative Officer will oversee operational efficiency, compliance, and coordination, while the Sales Associate will focus on customer engagement, sales performance, and seamless service both in-store and online.

Key Responsibilities

• Branch & Online Operations
• Do the daily administrative tasks across retail branches and e-commerce platforms.
• Coordinate with branch managers and online teams to ensure smooth operations.
• Analyze operational data and recommend efficiency improvements.
• Ensure consistent customer service standards across all channels.
• Inventory & Logistics
• Monitor stock levels, manage procurement, and coordinate with suppliers.
• Oversee order fulfillment, returns, and logistics for online sales.
• Manage and maintain shipping documentation, records, and files.
• Communicate with carriers, suppliers, and internal teams to ensure on-time deliveries.
• Address and resolve shipping-related issues, such as delays or damages.
• Collaborate with the team to improve shipping processes and efficiency

• Customer Engagement
• Greet and assist customers in branches and respond to online inquiries.
• Provide product knowledge and recommendations tailored to customer needs.
• Sales Performance
• Achieve sales targets through upselling, cross-selling, and promotions.
• Process transactions accurately in-store and online.
• Merchandising & Online Listings
• Maintain attractive product displays in branches.
• Update online product listings, descriptions, and promotions.
• Customer Service
• Handle customer concerns, returns, and after-sales support.
• Ensure a positive shopping experience across physical and digital platforms.

• 1-2+ years’ experience as an administrative support
• High school diploma or equivalent; college-level preferred is an advantage
• Strong organizational, analytical, and communication skills.
• Proficiency in MS Office and retail/e-commerce management systems.
• Customer-first attitude with problem-solving skills.
• Team-oriented, and willing to work flexible schedules (weekends/holidays).
• Proactive and results-oriented with the ability to meet deadlines.
• Collaborative team player with strong organizational skills.
• Effective communication and conflict resolution skills.
• Adaptable to changing priorities and a fast-paced work environment.
• Commitment to maintaining high standards of accuracy and quality.

LOCATION: Banawe Quezon City

If you think you are qualified for the position, don't hesitate to apply or send your resume at lov••••••••••@gmail.com.

Thank you and hoping to connect with you