Customer service assistant
Quezon City
Job Description
Posted on 21 July 2026
Primary accountabilities, deliverables and duties in the role:- Pre-sales advice
○ Confidently and knowledgeably give advice on selecting glasses and lenses
○ Check product availability for customer orders and provide accurate and up to date alternatives when required
○ Assist our customers with understanding their prescriptions
- Prescription management
- Customer experience and retention
○ Investigate and resolve customer complaints in a timely manner. Using your experience, problem solving, objection handling and discretion to resolve on a win-win basis
○ Work as part of the customer service team to drive positive company experience results○ Communicate professionally (English and French) with customers about their orders, including any delays or changes in delivery
○ Passing customer feedback onto the product or marketing team to improve our product and/or website offerings
- Follow established processes and procedures to ensure a smooth transaction for the customer with no additional reputational or financial costs incurred to the company
○ Assist customers with the tracking/tracing of their orders and providing clear timescales to manage expectations
○ Maintain thorough and accurate customer service records through Servicecloud
○ Keep confidential records and financial information private and secure
- Attend regular training (online/in person) to ensure your optical, technical and product knowledge are up to date
Qualifications/Requirements
Excellent communication skills both written and verbal (French and English)- Flexible working hours
- Experience handling escalated issues
- Ability to “Think outside of the box” and provide creative solutions
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
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