Quezon City - Product Associate
Billease Quezon City
Job Description
About Us
BillEase offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline.It's essential for us to embody the core of our brand name BillEase, a combination of bill and ease, pronounced bilis, which means speed or swiftness in Filipino.
The Job
As a Product Associate, you will play a key role in supporting merchants and contributing to the development of merchant-focused products. Your responsibilities will include assisting with merchant account management, compliance tasks, and gathering insights to enhance our product offerings.You'll also collaborate with cross-functional teams to improve processes and deliver value to our partners.
Your Day-to-Day:
Product Support and Development- Assist in gathering and analyzing merchant feedback to identify opportunities for product enhancements.
- Collaborate with the product team to support the design and testing of new features tailored for merchants.
- Help create documentation and training materials for newly launched merchant-focused products.
- Collect and organize merchant information for account setup and compliance checks.
- Perform basic Know Your Business (KYB) reviews and ensure all onboarding requirements are met.
- Address merchant concerns related to accounts, payouts, settlements, and dashboards.
- Collaboration and Feedback
- Communicate service updates and new product features effectively to merchants.
- Partner with marketing, business development, and operations teams to drive merchant satisfaction.
- Monitor and report merchant feedback to help refine product and service strategies.
- At least one (1) year of experience in a product, administrative, or support role (preferred but not required).
- A Bachelor's degree in Business Management, Economics, or a related field is an advantage but not mandatory.
- Proficiency in Excel or Google Sheets for reporting and data analysis.
- Strong communication skills in English and Filipino.
- A proactive, problem-solving mindset and enthusiasm for payments and lending products.
If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.
BilleaseManila, 10 km from Quezon City
to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name BillEase, a combination of bill and ease, pronounced bilis, which means speed or swiftness in Filipino.
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