Technical Writer - IT Security

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years’ experience as a Technical Writer in the IT Security domain. (Non-negotiable)
• Strong understanding of IT and information security terminology. (Non-negotiable)
• Familiarity with various IT Security products. (Non-negotiable)
• Working knowledge of BSP, PCI DSS, and SWIFT regulations and standards. (Non-negotiable)
• Solid understanding of COBIT, ISO 27001, and NIST frameworks. (Non-negotiable)
• Proficiency with technical writing tools, including the Microsoft Office Suite, Adobe Acrobat, content management systems (CMS), and version control systems. (Non-negotiable)
• Proven experience in creating and publishing:
• Help documentation
• Technical manuals
• Installation guides
• Release notes (Non-negotiable)

Additional Skills:

• Ability to gather, analyze, and interpret technical and business design specifications for documentation.
• Strong aptitude for understanding complex software architectures and development processes, and effectively translating these into clear documentation for both technical and non-technical audiences.
• Skilled in creating, testing, and troubleshooting online help documentation for software applications.
• Consistent delivery of high-quality, error-free documentation, with attention to clarity, organization, and accuracy.
• Strong time-management skills, with the ability to manage multiple projects simultaneously and meet strict deadlines.
• Excellent written and verbal communication skills, capable of explaining complex technical concepts to non-technical stakeholders. (Non-negotiable)

• Ensure consistency in documentation across style, terminology, and format to maintain a professional and standardized tone in all technical communications.
• Actively maintain and update technical documents to reflect system, policy, or procedural changes, using version control systems for accurate tracking.
• Collaborate with subject matter experts (SMEs) across IT and business units to collect relevant content and align documentation with stakeholder needs.
• Develop or source visual aids such as diagrams, charts, and screenshots to improve content clarity and enhance user comprehension.
• Support project documentation planning for major IT initiatives, including defining documentation scope, timelines, and required resources.
• Review and edit documents for technical accuracy, readability, and end-user usefulness, ensuring high standards across all published content.