Operations Lead - Order Management | Hybrid
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.
When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers.
From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work.
JOB SUMMARY:
The Operations Lead (OL) is an integrated management and process and system's expert role responsible for a wide number of activities to support the business. They are first-level points of contact for the team/geography/stakeholder assignments, where they will deliver escalation resolution.
Depending on the area assignment, they support the business with the day-to-day operations, including the team’s performance and quality management objectives and/or serve as the definitive sources of knowledge for the geography who contribute their expertise to enhance organizational efficiency and ensure defined requirements are met.
The role is accountable as the subject matter expert to the L1/L2 Specialists and the assigned team or process; being the technical consultant, coach, and trainer; supporting initiatives and activities of the Process Analyst on process governance and continuous improvements; and acting as a back-up or overflow support of the assigned function.The person is also responsible for operational high-level supervisory transactions related to his/her core function in support of the Operations Manager.