Call center agent

placeMeycauayan calendar_month7/25/25

Job Description

Posted on 24 July 2025
SNAPSHOT
Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full-time, Hybrid
1+ year of experience
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our
very core, we are a human environment – passionate people driven by the purpose of enhancing the
quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our
colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A DAY IN THE LIFE …
Monitoring of owned digital and social media channels, collecting, structuring and analyzing data
from multiple sources to support Consumer Engagement Services and Brands with reputation
management, consumer engagement, social insights and content marketing.

Ensure all relevant data is processed, labelled and structured accurately in corresponding

digital and media analytics tool

Omnichannel analysis to deliver data-driven conclusions in reports/ dashboards/

presentations to address business questions, including but not limited to: social brand
equity report, owned digital and social channels measurement, analysis of marketing
campaign performance, analysis and insight on brand ecosystem

Gather business requirements and feedback, analyze them and transform into actionable

brief to ensure accurate and timely delivery of real-time social media reports and ad-hoc
requests within agreed market SLA (e.g. 90 minutes - 240 minutes)

Timely engagement of potential reputational risks and timely alerting to respective

Functions/Brands to help prevent issue escalation, provide support in issue management

Monitoring of owned social media channels and engaging with consumers using

appropriate tone-of-voice depending on the channel. Keep track of trending conversations
in our community and across our competitors to provide actionable insights to Partners that
will improve messaging and content creation.

Identify consumer complaints and perform refunds using Omnichannel.
Publish or schedule online materials using social media platform and tools as requested by

the brands or agency. Work with brand to ensure that the materials has passed Creative X
prior to publishing.

Set alignment calls with Market Partners to present the report, insights and

recommendations.

Identify opportunities for improvements, implement best practices in collaboration with

other team members and Partners

Qualifications/Requirements

ARE YOU A FIT?

Proficient in both English and French, able to communicate effectively in both languages.
6-12 months of experience working in Digital and Social Media
Strong knowledge of how Social Media platforms work (Twitter, Facebook, LinkedIn,

Instagram, YouTube)

Specific hands-on experience with social media listening tools (Social Studio,

Socialbakers, Sprinklr, TalkWalker, Google Analytics or similar)

Ability to work with large volumes of data and find the story in the metrics, create and

communicate findings by analyzing data from variety of sources, both quantitative and
qualitative.

Proficient user of MS Word, PowerPoint and Excel
Strong data analysis and problem-solving skills.
Background working with analytical task

Work location

CITY OF MEYCAUAYAN, BULACAN

Remarks

Wilfried Tankou Mba (Cameroonian) – Consumer Engagement Analyst
Emmanuel Akwo Ngongmboh (Cameroonian) - Consumer Engagement Analyst
Julienne Anyi Tabe (Cameroonian) - Consumer Engagement Analyst
Sunnyta Tangmo (Cameroonian) - Consumer Engagement Analyst
Thi Hong Pham (Vietnamese) - Language Resource
Huong Thu Duong (Vietnamese) - Language Resource
Truong Thien Trang (Vietnamese) - Language Resource

Apply now

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