Urgently Hiring! Japanese-Speaking Client Support Specialist (40,000-60,000)
Bucket-T Mandaue Full-time
Your Nihongo is your superpower here. CSP Travel and Tours is a Japanese-owned company specializing in premium travel experiences for Japanese clients across Cebu and beyond. We're looking for a sharp, warm, and fluent Japanese-speaking professional to be the voice of our brand — someone who understands nuance, takes ownership, and makes every client interaction feel effortless.
If you're JLPT-certified and ready to grow with a fast-moving team, we want to meet you.
Language requirement: JLPT N2 or above (N1 preferred). Applicants must be able to write, speak, and respond naturally in Japanese. A self-introduction in Japanese is required with your application.
What you'll do- Handle inbound and outbound client communications in Japanese
- Respond to inquiries about tours, bookings, and travel arrangements
- Provide accurate, polished, and culturally appropriate support
- Coordinate with operations and tour teams on client requests
- Maintain client records and log interactions systematically
- Work flexibly including weekends and shifting schedules
- Filipino national with any Bachelor's degree
- JLPT N2 or above (N1 strongly preferred)
- Polite, accurate, and natural in written and spoken Japanese
- Patient, professional, and customer-first mindset
- Comfortable with shifting schedules and weekend work
- Travel or hospitality background is a big plus
- Performance bonus + 13th month
- Annual vacation & sick leave
- Birthday leave (upon regularization)
- Housing allowance (if living alone)
- SSS, PhilHealth, Pag-IBIG
- Annual sportsfest & outreach events
- Opportunities for promotion
- Free coffee in the office
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