Tagalog Healthcare Account (Open for NO BPO Experience) - ref. x72466623
iOPEX Technologies Taguig Full-time
About the role
We are searching for passionate Tagalog-speaking individuals to join our growing team as Tagalog Healthcare Account Specialists. In this full-time role, you will be the voice of our healthcare clients, providing exceptional customer service and support to patients.This is an exciting opportunity to work in a dynamic and fast-paced environment, with the chance to make a real difference in people's lives.
What you'll be doing- Answering inbound calls and addressing customer inquiries and concerns with empathy and professionalism
- Providing accurate information and guidance to customers on healthcare plans, benefits, and services
- Resolving customer issues and complaints in a timely and effective manner
- Updating customer records and maintaining detailed case notes
- Collaborating with internal teams to ensure seamless customer experiences
- Adhering to quality assurance standards and Key Performance Indicators (KPIs)
- Fluency in Tagalog and proficiency in English, both verbal and written
- Strong customer service orientation and excellent communication skills
- Ability to problem-solve, think critically, and make sound decisions
- Familiarity with healthcare terminology and systems (preferred)
- Previous experience in a call centre or customer service role (preferred, but not required)
- A positive, adaptable, and team-oriented attitude
What we offer
At iOPEX Technologies Philippines Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the benefits you can expect include:
- Competitive salary and performance-based incentives
- Comprehensive medical and dental coverage
- Generous leave entitlements and retirement benefits
- Ongoing training and development opportunities
- A dynamic, collaborative, and supportive work environment
If you're ready to take on a challenging and rewarding role with a leading healthcare provider, we encourage you to apply now.
About us
iOPEX Technologies Philippines Inc. is a global leader in providing innovative business process outsourcing (BPO) solutions. With a strong focus on customer service, we partner with healthcare organisations to deliver exceptional experiences for their patients.Our team of dedicated professionals is committed to driving operational excellence and supporting the growth and success of our clients.
EXL Service PhilippinesPasay, 7 km from Taguig
Account
• Good English communications skills
• Strong customer orientation skills
If you are interested to apply kindly send your Full name /Contact Number /Home Address /CSR/ Years of BPO exp /JOBSTREET to +639061913758 or scheduled over-the-phone...
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