[ref. a49496716] Santa Ana - Call Center Solution Design Senior Consultant - (Taguig)
TASQ Santa Ana Full-time
Position: Senior Consultant - Solution Design (Taguig) | Onsite
Benefits:
Health coverage for the employee and two dependents from Day 1Quarterly performance bonuses
Excellent opportunities for career growth and exposure to multiple accounts
Requirements:
At least 8 years of experience in BPO/BPM, with a proven track record in customer service operations in a managerial capacityPrior experience in solution design is preferred
Knowledgeable about contact center operations, RFP processes, and bid management
Willing to work onsite in BGC, Taguig
Responsibilities:
Client Engagement: Develop tailored solutions specific to client needs to facilitate client interaction sessionsMarket and Competitive Analysis: Collect, analyze, and synthesize market intelligence within a particular domain or market, providing insights on gaps to contribute to market intelligence and gap analysis reports
Ongoing Process Improvement: Participate in continuous improvement initiatives to meet project objectives
Contract Negotiation: Prepare and review the Statement of Work (SOW) to define contractual terms for specific solutions
Collateral Development: Lead and guide team members in creating marketing materials such as flyers, case studies, and other collateral
Santa Ana
JobsAvenuePH on behalf of Everise Taguig Bonificio is hiring a Full time Call Center Representative role in Taguig, NCR. Apply now to be part of our team.
Job summary:
• Flexible hours available
• No experience required for this role
• Expected...
Santa Ana
JobsAvenuePH on behalf of Everise Fort Bonifacio is hiring a Full time Call Center Representative role in Taguig, NCR. Apply now to be part of our team.
Job summary:
• Flexible hours available
• No experience required for this role
• Expected...
San Fernando, 11 km from Santa Ana
A call center agent is a person who handles incoming or outgoing calls for a business or businesses. A call center agent might handle account inquiries, customer complaints or support issues. Call Center Representative is a liaison between a company...