Platinum Relationship Manager
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Identifies, prioritizes and develops relationship strategy for high-value retention, expansion clients and acquisition targets.
Delivers knowledgeable advice and solutions, institutionalizes client relationships, and optimizes revenue opportunities to the Company. Isolates current and emerging client needs and proactively introduces solutions. Works with relevant business partners in team-based portfolio development and expertise delivery.
Plans and executes quality client/prospect calls. Manages transaction processes from initial engagement through final close, including structure, pricing, internal approval / compliance processes and documentation The Platinum Relationship Manager (PRM) delivers personalized, high-touch service to high-value clients, managing their Globe mobile, broadband, GCash, and related services.
Focused on strengthening relationships, exceeding expectations, and driving loyalty, PRMs provide tailored solutions, exclusive offers, and proactive support. They balance premium client servicing with revenue growth initiatives, ensuring both customer satisfaction and portfolio expansion.1. Personalized Client Service & Relationship Management -Serve as the dedicated account manager for high-value Platinum clients, ensuring they receive exclusive, priority service.
- Develop deep client relationships, understanding their needs, preferences, and evolving requirements across mobile, broadband, and financial services.
- Provide personalized service recommendations, ensuring clients maximize the value of their Globe Platinum services.
-Deliver white-glove customer servicing, anticipating client needs before issues arise.
-Maintain regular, proactive client engagement via calls, digital channels, and face-to-face interactions.- Premium Service Delivery
- Ensure that all customer inquiries, service requests, and technical issues are handled with urgency and accuracy.
- Coordinate with internal teams to resolve escalations swiftly, ensuring seamless service activation, provisioning, and issue resolution.
- Deliver proactive service notifications, such as network upgrades, exclusive perks, and account status updates.
- Customer Loyalty, Retention & Satisfaction
- Implement churn prevention strategies, identifying and addressing potential dissatisfaction points before they escalate.
- Ensure Net Promoter Score (NPS) and Customer Satisfaction (CSAT) targets are met, taking proactive steps to enhance the Platinum experience.
- Provide early renewal and contract extension incentives, ensuring continued Platinum membership.
- Revenue Growth, Upsell & Cross-Sell Execution
- Offer tailored solutions for bundling Globe mobile, broadband, and digital financial services (GCash, fintech, and partner collaborations).
-Monitor client spending behaviors and service usage patterns, recommending upgrades based on data-driven insights.
- Achieve assigned revenue targets by driving incremental ARPU (Average Revenue
Per User) growth within the assigned client portfolio. 4.
High- Touch Client Engagement & Exclusive Experiences
-Facilitate introductions to exclusive partnerships, co-branded offers, and luxury brand experiences.
- Ensure Platinum clients receive priority access to Globe innovations, new product launches, and experiential campaigns.
- Portfolio Growth, Account Expansion & Business Development
- Partner with wealth management, real estate, and premium lifestyle brands to create tailored Platinum client solutions.
- Monitor and analyze customer portfolio performance, tracking revenue contributions, retention rates, and upgrade patterns. -Provide business reviews to leadership, summarizing client insights, revenue performance, and opportunities for growth. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion
Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.
If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.
We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and
Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.
We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of
Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.