Customer Service Representative (Non Voice Account) Virtual Application
H.M.O. International Recruitment Inc Muntinlupa Full-time
About us
H.M.O. INTERNATIONAL RECRUITMENT INC. is a leading recruitment and staffing solutions provider committed to connecting talented individuals with exceptional career opportunities. We specialise in placing skilled professionals in customer service and call centre roles across various industries.Our company values excellence, integrity and employee development, creating a dynamic workplace where team members can thrive and grow their careers.
About the role
We are seeking a Customer Service Representative (Non Voice Account) to join our team on a full-time basis. This is a virtual position based in Ortigas, Pasig City, Metro Manila, offering flexibility and the opportunity to work from a remote environment.In this role, you will be responsible for delivering exceptional customer support through non-voice channels, including email, live chat, and ticketing systems. You will be a key point of contact for customers, ensuring their inquiries are resolved efficiently and professionally.
This position is essential to maintaining our high customer satisfaction standards and supporting the overall success of our organisation.
Key responsibilities- Responding to customer inquiries through email, live chat and other non-voice channels in a timely and professional manner
- Resolving customer issues and concerns whilst maintaining a helpful and courteous demeanour
- Processing customer requests, transactions and account updates accurately and efficiently
- Documenting all customer interactions in the ticketing system with detailed and accurate information
- Following company policies, procedures and guidelines whilst providing support
- Identifying opportunities to enhance customer experience and suggesting process improvements
- Maintaining confidentiality and handling sensitive customer information appropriately
- Meeting productivity targets and quality standards whilst maintaining high levels of accuracy
- Collaborating with team members and other departments to resolve complex customer issues
- High school diploma or equivalent qualification; additional qualifications in customer service are preferred
- Proven experience in customer service, preferably in a non-voice call centre or virtual environment
- Excellent written communication skills with the ability to compose clear and professional responses
- Strong typing speed and accuracy to manage multiple customer inquiries simultaneously
- Proficiency with computer systems, email platforms and ticketing software
- Ability to multitask effectively whilst maintaining attention to detail
- Patient and empathetic approach to customer interactions with strong problem-solving abilities
- Ability to work independently in a virtual environment whilst being responsive to guidance
- Fluency in English, both written and verbal; additional languages are advantageous
- Reliable internet connection and a suitable workspace for working from home
- Flexibility to adhere to scheduling requirements and meet performance metrics
- Competitive salary package commensurate with experience and qualifications
- Full-time employment with job stability and career development opportunities
- Flexible working arrangements with the convenience of working from a virtual environment
- Comprehensive training programme to ensure you have the skills and knowledge needed to succeed
- Ongoing professional development and performance support
- Friendly and inclusive team environment with supportive management
- Recognition programmes for outstanding performance and achievement
- Access to employee benefits and support services
Apply now
If you meet the above requirements and are interested in joining H.M.O. INTERNATIONAL RECRUITMENT INC., we encourage you to submit your application. Please provide your CV, a cover letter detailing your relevant experience, and any supporting documentation.We look forward to hearing from you and learning more about how you can contribute to our team.
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