CSR - Renewals & Inside Sales Specialist
B2B Renewals & Inside Sales Specialist
Job Summary
B2B Renewals & Inside Sales Specialist supports the customer renewal lifecycle by coordinating communications, preparing renewal documentation, and partnering with internal teams to drive retention and positive customer outcomes.
Key Responsibilities- Support renewal activities including notifications, quote preparation, response tracking, and customer follow‑ups
- Communicate with customers via email and phone to confirm renewals and address questions
- Identify potential at‑risk renewals and escalate to senior team members as needed
- Maintain accurate customer and renewal information in CRM systems
- Support reporting, forecasting, and renewal‑related escalations
- Consistently meet or exceed quarterly and annual renewal targets
- At least 3 years of experience in business development, renewals or inside sales within a B2B software environment
- Experienced in Salesforce CRM for pipeline management, reporting, and workflow optimization
- Understanding of direct and channel sales or renewal models
- Strong communication, organization, and time‑management skills
- Comfortable working independently and collaboratively
- Experience with network monitoring or security solutions is a plus
- Fluent in spoken and written English
About ContactPoint360
If you want to be the next CEO… we’re not joking.
Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.
ContactPoint360 is a Canadian, people first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within proof that growth isn’t just a promise, it’s our culture.
From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people and we’re big believers in building futures, not just filling roles.
If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one.