Team Lead
Gratitude Inc Tarlac Full-time
Oversight on the team and ensuring daily BAU. Manage day to day operations functions of team management and performance delivery.
- Review and resolve issues.
- Meeting KPIs and client defined targets.
- Training and coaching on floor.
- Quality and feedback for team members for driving performance.
- Perform quality evaluations and provide coaching/feedback on performance to team members
- Process Improvement and increasing efficiencies.
- Communication with internal and external stakeholders
- Reporting and analysis on reports and avenues for improvement.
- Work in Collections target orientation environment
- Manage shrinkage & absenteeism; Attritions etc.
- Outlier agent support/management
- Proactively communicates process exceptions & deviations to Manager, and bottlenecks to process stakeholders as required
- Prepare weekly and monthly decks highlighting performance, achievements, areas of improvement and action items to address any gaps
Gratitude IncTarlac
Description / Requirements
Job Title: Team Leader
Account/ Domain/ LOB: B2B Collections
Work set-up: Onsite in Pampanga
Work schedule: Rotational shift
Relevant Experience range: 5- 7years
Job Description
• Oversight on the team and ensuring...
WizeTalentTarlac
are looking for an experienced Senior Production Manager to oversee the quality and efficiency of compliance work prepared by our accounting team. The main focus will be reviewing BAS, financial reports and tax returns prepared by the accounting team across...
Clark OutsourcingTarlac
Position Title: Operations Team Lead
Work Set Up: Onsite
Schedule: 11:00 AM to 8:00 PM PH Time
Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga
Quick Rundown:
We are seeking a proactive and detail-oriented...