Technical Support Representative

• First point of contact for all users calling the Helpdesk Support hotline.
• Deals with hardware and application support queries and issues reported to the support desk
• Take ownership and responsibility of issues from the start through to a successful resolution
• Escalate issues and involve Tier 2 wherever required to resolve problems quickly.
• The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, LivePerson, and other Helpdesk-related applications.
• Develop a sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
• Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated application.
• Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

Qualifications:

• At least 1 year of BPO Experience.
• College Graduate in IT, preferably.
• Can accept no BPO experience and has experience in technical support.
• Knowledge using Zendesk, LivePerson, and other Helpdesk-related applications.

Pay: Php20,000.00 - Php21,000.00 per month

Schedule:

• Afternoon shift
• Holidays
• Monday to Friday
• Night shift

Experience:

• Technical Support Representative: 1 year (Preferred)

Language:

• English (Preferred)

Experience:

• Technical Support Representative: 1 year (Preferred)

Pay: Php20,000.00 - Php21,000.00 per month

Benefits:

• Paid training

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Bonus pay
• Overtime pay

Language:

• English (Preferred)

Work Location: In person