Network Planning & Provisioning Analyst (Remote - Night Shift) - Manila

Job Summary

Works with moderate guidance in own area of knowledge.

Job Description

• Works with Field Technicians in all Regions, as well as related Engineering departments and centers, to maintain communications regarding work orders/projects. Creates Visio drawings, opens TTS tickets and instructs the field to where the circuit is located.
• Coordinates efforts to resolve issues so all orders are completed in a timely fashion.
• Coordinates with Field Operations to schedule Test and Turn Up service.
• Creates and/or updates network circuits in the Engineering database and updates and/or modifies circuit layout designs with IP assignments and CLLI codes.
• Regularly updates Project Management with issues/progress status.
• Provides support for escalated or Tier 4 field operations nationwide.
• Coordinates the gathering of information such as CLLI codes, IP addresses, Visio drawings etc.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• With 2-3 years of experience in Network Planning and Provisioning
• Amenable to working the night shift
• Amenable to report onsite as needed
• Must be flexible with the schedule and amenable to render overtime and work on holidays if needed

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System
• a way of working that brings more employee and customer feedback into the company
• by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Requirements:

• With 2-3 years of experience in Network Planning and Provisioning
• Amenable to working the night shift
• Amenable to report onsite as needed

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.