Junior SRE Engineer
Job Description
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Innovation Development team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
- Provide production support, helping to troubleshoot incidents and outages, resolve issues, and communicate with stakeholders
- Leverage support background to identify recurring issues, document root cause, and help implement long-term fixes to prevent future incidents
- Help monitor system health, performance, and reliability using Dynatrace, Prometheus, Grafana
- Analyze logs, metrics, and other data sources to troubleshoot and optimize system performance
- Work with Senior engineers to analyze and optimize the performance of services and systems, ensuring they meet reliability and scalability goals.
- Work closely with development and operations teams to ensure systems are designed and build with reliability in mind
- Contribute to developing and improving internal tools and scripts to assist in system management
- Maintain clear and thorough documentation of incident responses, troubleshooting steps, and system configuration.
- Contribute to the creation of internal runbooks, operational processes, and knowledge-sharing initiatives to improve team efficiency
- Continuously develop your skills and stay current on best practices in SRE, automation, cloud infrastructure, and monitoring
About You:
Experience and Technical Skills- 1 - 2 years of specialized hands-on experience in technical support, IT support, or operations role is required
- Hands-on experience with at least one programming language, preferably Python or Java
- Exposure to cloud platforms (AWS, Azure) is plus
- Familiarity with Linux/Unix-based system and command line tools.
- Strong understanding of system monitoring and incident management process
- Familiarity with version control system GitHub, bitbucket and CICD process.
- Basic networking knowledge (e.g. DNS, HTTP, TCP/IP)
- Strong troubleshooting skills with the ability to analyze complex technical issues and find effective solutions quickly.
- Comfortable working in high-pressure situations during incidents.
- Ability to communicate technical information clearly and collaborate effectively with cross-functional teams.
- Experience with containerization technologies like Docker and Kubernetes
- Familiarity with infrastructure as code (e.g. Terraform, CloudFormation, Ansible)
- Understanding of databases (e.g. Oracle, MS-SQL, MySQL) and caching systems
- Prior internship or work experience in a Site Reliability Engineering, DevOps or related technical role is a plus
- Bachelors' degree or equivalent experience
- Demonstrated commitment to continuous improvement and training
Our Benefits
Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
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