Spanish Bilingual Representative (Banking)

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Desired Qualifications:

• At least 6+ months voice customer service experience in the BPO/Contact Center environment
• At least 1 year of Spanish Bilingual experience in the BPO/Contact Center
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted