PROCESS ANALYST (WFH)

apartmentIns Back Office Solution System Incorporated placeTarlac scheduleFull-time calendar_month4/1/26

Company Description

InsBOSS USA, Inc. specializes in providing tailored back-office solutions for the insurance industry. The company supports insurance brokerages and agencies with highly-trained Insurance Virtual Assistant Specialists proficient in U.S. Property & Casualty Insurance, ensuring operational excellence.
Headquartered in Long Island, New York, InsBOSS also operates a dedicated team in Manila, Philippines. Guided by a mission of fostering meaningful relationships based on genuine care, InsBOSS prioritizes treating client businesses as if they were its own to deliver exceptional service and peace of mind.

For more information, visit our website at www.insboss.net.

Role Description

This is a full-time remote role for a Process Analyst at InsBOSS USA, Inc.The Process Analyst supports the optimization manager in analyzing, mapping, and documenting end-to-end business workflows. This role is crucial for executing continuous improvement initiatives, ensuring that new and existing processes are accurately documented, and gathering performance data to drive efficiency and quality.

Roles and Responsibilities:

Process Lifecycle Support
Analysis & Mapping
Design Support:
Documentation & SOPs:
Continuous Improvement & Data Support
Improvement Execution
Data Collection & Monitoring
Quality & Audit:
Technology & Training Assistance
Automation Support
Cross-Functional Engagement
Training & Change Support

Required Qualifications & Skills:

Experience: 1–3 years of experience in a business analysis, operational support, or

process-driven environment.

Education: A bachelor’s degree in Business Administration, Operations Management,

Industrial Engineering, or a related field.

Methodology Familiarity: Basic working knowledge of continuous improvement

methodologies such as Lean, Six Sigma, Kaizen, or other structured

improvement methods.

Analytical Skills: Proven ability to analyze and interpret process data and create clear

process documentation.

Tools: Proficiency in creating basic flowcharts or process maps (e.g., using Visio,

Lucidchart, or similar tools).

Soft Skills: Strong attention to detail, excellent communication and organizational skills,

and a willingness to support change management initiatives are complemented by the

drive to continuously learn and improve, making you a collaborative and effective team

player.

Preferred but not required:

A certification such as Lean Six Sigma Yellow Belt or a foundational Business Process

Management (BPM) certification.

Familiarity with process management software, collaboration tools (e.g., Zoho Projects,

Trello Asana, ClickUp), and basic automation tools.

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