Asset and Configuration Management Analyst
Indra Philippines Pasig Full-time
Manage IT assets and configuration items during service transitions and throughout their lifecycle
- Develop and implement asset/configuration management strategies, policies, and procedures supporting transition projects
- Ensure audit compliance for asset management, especially during onboarding/offboarding of services Maintain and update the Configuration Management Database like CMDB to reflect transitional changes accurately
- Collaborate with transition, IT, and business teams to support change, incident, and problem management during service transitions
- Analyze asset and configuration data throughout transitions, providing insights and improvement recommendations
- Lead and mentor team members within the transition management function Liaise with vendors to ensure SLA compliance for asset procurement and disposal during transitions
Requirements:
- Bachelors degree in Information Technology, Computer Science, or a related field
- 5 or more years of experience in IT asset and configuration management, ideally with exposure to transition or transformation projects
- Solid knowledge of the ITIL framework,certification preferred, with an understanding of transition management processes
- Experience with CMDB tools e.g., ServiceNow, BMC Remedy in transition environments
- Strong analytical, organizational, leadership, and communication skills
- Experience working with cross-functional teams during service transitions Relevant certifications such as ITIL, ISO/IEC 20000 are a plus;
- Transition Management or Project Management certification is advantageous
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