Technical Support - Entry Level

• Responsible for the installation and configuration of the operating system including set-up of necessary account profile.
• Responsible for the installation and configuration of software applications.
• Troubleshoots, documents and resolve problems that affects the operation and efficiency, and to escalate to next level if necessary.
• Responsible for the preventive maintenance of hardware and installed software.
• Responsible for the Installation and configuration of the desktop LAN including access to authorized network resource(s). As may be required, this is to include select network equipment.
• Tasked to troubleshoot, document and resolve problems affecting the desktop LAN and access to authorized network resource(s), including select network equipment, and to escalate to next level if necessary
• Responsible for providing reports pertinent to usage of any IT-related resource as may be required.
• Facilitate desktop operation requests appropriate to level, as may be required from time to time.

Job Specifications:

• With a Bachelor’s / College Degree in Information Technology, Computer Science or any related courses.
• With at least 6 months of working experience in the same capacity.
• Knowledgeable in Windows OS Architecture, Network Set up and Trouble shooting
• Should be organized, analytical, and a team player.
• Should have good communication skills.