Customer Service cum Administrative Assistant

Job Summary

We are a growing e-commerce brand seeking a Remote Administrative & Customer Service Specialist who shares our commitment to delivering excellent customer experience. This is a fully remote role where candidates can operate within the same timezone (GMT+8)

• Respond promptly to customer enquiries across email, live chat and social media DMs to deliver excellent customer service
• Coordinate with relevant departments and team members to resolve customer requests, complaints, and feedback professionally and in a timely manner
• Support day-to-day operations by performing administrative tasks as assigned, including reviewing orders for errors or discrepancies and preparing documentation for the fulfilment team's reference
• Manage customer recovery processes and follow-ups to enhance satisfaction and retain customer relationships
• Monitor and maintain accurate customer records, contact information, and order data across Shopify and relevant platforms
• Prepare, process, and track documentation, reports, and other administrative materials as required
• Identify recurring customer issues and escalate feedback to relevant stakeholders for continuous improvement

• Min. Experience Level: 2-3 Years
• Min. Education Level: Diploma and Above
• Language Proficiency: Fluent in English
• Experience in Remote Work
• Able to start work immediately or within a short notice