Loan Processor (Mortgage) | Work from Home with 25% Differential Pay!

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Mortgage Loan Processor who will be working with Connext's Client in the United States of America.

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• 25% Night Differential
• Annual Increase
• Mid-year Bonus!
• Work from Home!

What is the job?

The Mortgage Loan Processor is responsible for analyzing customer issues and preparing appropriate solutions or clarifications.

Responsibilities:

• Communicate with customers via Zendesk, chat, email, phone, and text to provide loan status updates and explain next steps.
• Assist internal stakeholders in resolving borrower issues and ensure accurate communication of resolutions.
• Problem-solve and troubleshoot loan-related issues with borrowers.
• Perform calculations including debt-to-income ratios (DTI) and combined loan-to-value (CLTV).
• Manage escalations, investigate issues, and implement solutions.
• Ensure proper documentation, attention to detail, and compliance with loan processing standards.

Qualifications:

• Minimum of one (1) year of mortgage experience.
• Has experience using MS Excel and Google Suite applications.
• Demonstrates attention to detail and organizational skills in handling mortgage documentation.
• Manages multiple tasks, prioritizes effectively, and meets deadlines in a fast-paced environment.