Sales Operations Associate (AR & Collections)

Location: Mandaluyong (full onsite)

Key Responsibilities:

• Act as the key liaison for Robinsons AR collections, coordinating directly with Robinsons mall sites and their assigned support team.
• Inquire and follow up on invoice status to ensure timely payment processing.
• Verify that invoices and all required supporting documents are accurate, complete, and compliant with client requirements.
• Track and follow up on payment commitments, ensuring adherence to agreed timelines.

• Identify, investigate, and resolve documentation disputes related to invoices and supporting documents raised by the client.
• Coordinate closely with relevant business units (Sales, Service, Project Delivery, Finance) to resolve issues and trigger immediate corrective actions.
• Escalate unresolved or highrisk disputes to the Finance Controller with clea rootcause and action plans.

• Maintain accurate and up-to-date collection trackers, documenting invoice status, disputes, commitments, and expected payment dates.
• Perform reconciliation of unapplied or misapplied payments in coordination with Collection Supervisor.
• Prepare and submit weekly AR collection status reports for the management team, highlighting risks, delays, and action items.
• Work closely with the Collection Supervisor to align on collection targets and priorities.
• Participate in weekly cadence calls with the SEA collection lead, presenting progress updates, outstanding disputes, risks, and assigned action owners to drive timely resolution.

• Provide ad hoc support to the Country General Manager, including:
• Processing and maintaining client and vendor accreditation documents
• Managing renewals for tools, subscriptions, and licenses used by the GM or department
• Provide additional support for sales operations activities as needed, including coordination, documentation, and process assistance.

Qualifications:

• Graduate of any business-related course is preferred
• Has at least 1 year of work experience in Sales Ops, AR or Collections
• Experience working with corporate/B2B clients.
• Detail-oriented, organized, and able to handle multiple tasks
• Excellent communication and negotiation skills
• Ability to work independently while collaborating across teams
• Strong documentation and reporting skills
• Proficient in basic office applications (Excel, email, document management)
• Amenable to work in Mandaluyong City (Landmark: High Pointe Medical Hub - Shaw)