Quezon City - Customer Support Specialist (B2B Telco)| Dayshift & Weekends Off | Up to 28,000*
We’re an award-winning global outsourcer providing a suite of contact center and back office services, and we’re proud of our success as Australia’s largest outsource provider in the Philippines. As our new Customer Support Specialist, you will be joining a new team that aims to provide outstanding customer experiences to our SMB customers through ownership and accurate resolution of their enquiries via phone, electronic case afind live chat.
Key to your success will be your ability to build relationships with various teams, adhere to processes with a big picture in mind, flex your problem-solving skills and be adaptable.
A SNAPSHOT OF YOUR ROLE- Respond to incoming calls, chats and electronic cases from customers in accordance with defined KPI’s
- Raise Opportunities and Quote on Salesforce
- Manage change requests utilizing our third-party platform
- Investigate, coordinate, and resolve customer enquiries and complaints liaising with internal stakeholders where required
- Maintain regular contact with the customer throughout the life-cycle of their enquiry
- Create and uphold positive relationships with both internal and external customers
- Identify opportunities for improvement and feed back into the business
- Update and maintain customer records using our CRM, Salesforce
- Customer and departmental reporting including invoices copies / queries
- Ascertain customer needs through effective questioning and active listening skills
- Provide an exceptional customer experience in every interaction
QUALIFICATIONS:
- At least 1-years solid International Telco background/ BTB CS experience
- Good written and verbal English communication skills.
- Critical thinking and has sense of ownership/ accountability
- Salesforce (CRM) experience is a nice-to-have.
- Good understanding of Telco B2B Account
Come for a career, stay for the fun!
(Choose the benefits that apply to this role/campaign)- HMO Coverage from Day 1 + 2 Free Dependents upon regularization
- 25 Paid Leaves annually (12 Vacation Leaves, 12 Sick Leaves, 1 Birthday Leave)
- Fixed Dayshift — enjoy your weekends off!
- Career growth opportunities (We prioritize internal promotions!)
- Fun campaign activities and events
- High customer satisfaction.
- Achievement of team’s pre-defined KPIs and SLAs.
- Excellent feedback from customers.
If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.