Quezon City - Customer Experience Agent l Pasig City
Transcom Worlwide Quezon City Full-time
About the role
Transcom Worldwide (Philippines), Inc. is looking for passionate and tech-savvy Customer Service Representatives to join our dynamic team in Pasig City. In this role, you will be the voice of a leading US Electronics brand, delivering top-tier support to customers across a range of innovative consumer tech products.You’ll handle inquiries, troubleshoot concerns, and ensure every interaction reflects the quality and reliability the brand is known for—driving customer satisfaction, loyalty, and a seamless digital experience.
What you'll be doing- Handle inbound customer inquiries and complaints via phone, email, and chat
- Provide accurate and timely responses to customer questions and concerns
- Identify and resolve customer issues, and escalate complex cases as needed
- Maintain detailed records of customer interactions and document resolutions
- Contribute to the continuous improvement of customer service processes and procedures
- Adhere to company policies, procedures, and quality standards
- Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
- Strong problem-solving and decision-making abilities to effectively handle customer inquiries and concerns
- Proficient in using computer systems and customer relationship management (CRM) software
- Previous experience in a customer service or call centre environment is preferred
- Fluency in English and the ability to communicate effectively in a team environment
- Flexible and adaptable to work in a fast-paced, dynamic environment
- At least college level.
- Must be 18 years old and above.
- Minimum of 1 year of customer service experience
- Call Center experience (minimum 1 year) is required.
- Must be willing to work onsite with a flexible schedule.
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits
- Opportunities for career development and growth
- Supportive and collaborative team environment
- Modern and comfortable work facilities
About us
Transcom Worldwide (Philippines), Inc. is a leading provider of customer experience solutions, specialising in customer service, technical support, and sales. With a global presence and a strong track record, we are committed to delivering exceptional service and creating lasting value for our clients and their customers.
If you are passionate about providing top-notch customer service and want to be part of a dynamic and growing organisation, we encourage you to apply now.
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