Customer Service Representative
Alorica Quezon City Full-time
About the role
Join our dynamic team at Alorica Teleservices, Inc. as a Customer Service Representative. In this full-time role based in Quezon City Metro Manila, you will be at the forefront of delivering exceptional customer service to our valued clients.As an integral part of our Customer Service - Call Centre team, you will play a key role in ensuring the satisfaction and loyalty of our customers.
What you'll be doing- Respond to customer inquiries and concerns via phone, email or chat in a friendly, professional and efficient manner
- Provide accurate information and effective problem-solving to address customer needs
- Maintain detailed records of customer interactions and follow up as needed
- Identify opportunities to upsell or cross-sell additional products and services
- Contribute to the continuous improvement of our customer service processes and procedures
- Adhere to all company policies, procedures and quality standards
- Strong communication and interpersonal skills with the ability to build rapport and convey information clearly
- Customer-focused mindset and a commitment to providing exceptional service
- Excellent problem-solving and decision-making abilities to handle a variety of customer inquiries
- Proficiency in both written and verbal English to effectively engage with our diverse customer base
- Flexibility and adaptability to work in a fast-paced, dynamic call centre environment
- High school diploma or equivalent with previous customer service or call centre experience preferred
What we offer
At Alorica Teleservices, Inc., we are committed to creating an environment where our employees can thrive. We offer competitive compensation, comprehensive benefits, and opportunities for career development and advancement. Our focus on work-life balance includes flexible scheduling options and health and wellness initiatives to support your overall well-being.
About us
Alorica Teleservices, Inc. is a leading global customer experience provider, delivering tailored solutions that drive customer acquisition, increase sales and improve customer loyalty. With a focus on innovation and technology, we strive to deliver exceptional service that exceeds our clients' expectations.Join our growing team and be a part of our mission to create amazing experiences for our customers.
Apply now to become our next Customer Service Representative and be a key contributor to our success.
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