Operations Team Lead (Davao Onsite)

Qualifications :

• With at least 1 year of experience as a Team Leader
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead a team in multi-tasking, prioritization, and meeting timelines on deliverables
• Ability to mentor, coach, and provide direction to a team of employees

RESPONSIBILITIES:

• Responsible for the day-to-day supervision of a group of call center associates, including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved.
• Identify performance-related issues, develop an action plan for improvement, and implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’) and financial expectations.
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities