Tier 1 Service Desk Specialist | Work from Home with 25% Differential Pay!

apartmentConnext placeTarlac scheduleFull-time calendar_month5/30/26

Req ID: 2278

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Tier 1 Service Desk Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

Competitive compensation
Perfect Attendance Bonus
Life insurance
HMO Insurance
Great company culture
25% Night Differential
Annual Increase
Mid-year Bonus!
Work from Home!

What is the job?

The Tier 1 Service Desk Specialist is responsible in providing first-line technical support to end users by resolving common hardware, software, and application issues through remote, desk-side, and local support.

Responsibilities:

Provides first-line technical support via desk-side, remote, and office services.
Troubleshoots and resolves hardware, software, and workstation issues.
Logs, tracks, and updates incidents in a ticketing system.
Performs root-cause analysis and escalates issues as needed.
Installs, configures, and maintains PCs, peripherals, and basic network access.
Documents solutions, updates knowledge base, and ensures compliance with policies.

Qualifications:

Minimum of five (5) years of experience in IT support, service desk, or technical support roles.
Experience handling inbound customer requests or issue resolution.
Proficient in desktop and workstation support for Windows environments.
Familiar with ticketing systems and IT service management workflows.

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