[ref. h25688421] Customer relations officer
Cebu
Job Description
Posted on 26 June 2025JOB DESCRIPTION:
Provides excellent online shopping experience to all customers in all marketplaces by helping resolve customer issues through answering customer emails, inbound/outbound calls, voicemails, and live chat in a timely manner. He/she will also perform special projects designated by the Team Manager.
Qualifications/Requirements
RESPONSIBILITIES:
- Provides customer service for Amazon 2P and 3P accounts and monitors the account’s performance on Amazon
- Represents the brands he/she is assigned to and should familiarize each brand’s online selling policies
- Ensures that assigned brands get excellent performance ratings from Amazon and all marketplaces
- Addresses customer queries on orders processed through Amazon, our own website, and physical store by coordinating mainly with the Supplier Management group; Listings, Inventory, Pricing, and Warehouse Team
- Provides shipment status to the customers
- Confirms, cancels, and refunds orders when needed
- Sends out order delay notifications
- Coordinates with the shipping carrier to investigate lost packages and defective product claims
- Earns customer trust and positive feedback
- Updates internal tools like spreadsheets
- Will help maintain excellent metrics in Amazon and in all marketplaces
- Handles special projects assigned by the Manager
- Supports the Customer Service Manager and acts as POC in the absence of his/her manager or when needed
ESSENTIAL REQUIREMENTS:
- Can work on night shift.
- Willing to work on weekends with a rotational schedule
- Confident in speaking American English and good at writing emails
- Ability to multitask
- Good computer skills and knows how to navigate the internet
- Good Attendance record in previous employment
- Great contributor even on matters outside his/her scope
- Detail-oriented and highly organized
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
Urgently hiring!Email your resume to careers@channelprecision.com and indicate your desired position in the subject line.
Apply now
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