[ref. c66069617] Manager for Customer Success - B2B SaaS - Taguig

• Drive retention, adoption, and expansion of product usage
• Proactively mitigate churn risks with data insights and health metrics
• Promote customer advocacy and value realization through best practices
• Collaborate with sales, support, and product teams for seamless experiences
• Use tools like Gainsight, Salesforce, and ChurnZero to optimize efficiency

• 5+ years' professional experience, with at least 2-3 years in Customer Success (SaaS/tech preferred)
• Strong analytical, communication, and relationship-building skills
• Experience managing large customer portfolios at scale
• Proficiency in Customer Success tools (e.g., Gainsight, Totango, ChurnZero)
• Comfortable working across US, EMEA, and APAC time zones

An international SaaS scale-up that builds technology solutions to improve workplace safety, efficiency, and overall operations. With a fast-growing global presence across 150+ countries, they are on a mission to empower frontline workers and drive operational excellence through innovative digital platforms.

• Opportunity to join a fast-growing international SaaS scale-up
• Hybrid work setup with exposure to global markets (US, EMEA, APAC)
• Collaborative, mission-driven culture focused on innovation and growth
• Competitive salary and benefits package
• Career development and advancement opportunities in Customer Success