Customer Relations Staff

apartmentSPARKO SURFACE COATINGS, INC. placeDavao scheduleFull-time calendar_month 
JOB DESCRIPTION
  • Build and maintain strong customer relationships by promptly responding to inquiries and properly documenting all interactions.
  • Handle incoming calls for inquiries, reservations, and bookings.
  • Assist and accommodate walk-in clients, ensuring a positive customer experience.
  • Submit requests through the helpdesk system for new client registration, contractor incentives, item code creation, and other related concerns.
  • Provide administrative and operational support to Sales Executives, including assistance with bookings and quotations.
  • Process transactions for walk-in clients accurately and efficiently.
  • Prepare and process pull-out forms required by Sales Executives and the Marketing team.
  • Monitor and track pending bookings; coordinate with Sales Executives for timely updates.
  • Compile and submit required documents for project processing and deployment.
  • Ensure high levels of customer satisfaction by delivering professional and responsive support at all times.
JOB QUALIFICATIONS
  • Bachelor’s degree in Business Administration or any related field.
  • Strong verbal and written communication skills.
  • Excellent analytical and problem-solving abilities.
  • Detail-oriented with good organizational skills.
  • Customer-focused with a proactive and positive attitude.
  • Able to multitask and work efficiently in a fast-paced environment.
  • Demonstrates creativity and initiative in handling tasks and improving processes.
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