Customer Experience Executive
Probe CX Makati Full-time
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success.
We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
- Respond to customer inquiries via phone and email, providing timely and accurate support for online and in‑store products.
- Send appropriate emails and communications to stores to resolve customer issues and assist with the delivery of orders.
- Manage and respond to customer emails received through Customer Care web feedback cases.
- Update customer accounts with clear, accurate notes and relevant details following each customer interaction.
- Make occasional outbound calls to the CSC team and Kmart online stores to coordinate order deliveries and resolve issues.
- Identify and escalate critical or complex issues to Management when required.
- Ensure all interactions and processes comply with QA guidelines and internal procedures.
Thumbtack PhilippinesMakati
If making an impact inspires you, join us. Imagine what we’ll build together.
About the Success Team
The Thumbtack Service & Support Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer...
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Handle escalated customer issues and complaints.
• Help develop and implement service excellence strategies and initiatives.
• Implement process changes to enhance efficiency and customer satisfaction.
• Conduct quality assurance audits and provide...
Probe CXMakati
challenge the norm and find your purpose.
• Respond to customer inquiries via phone and email, providing timely and accurate support for online and in‑store products.
• Send appropriate emails and communications to stores to resolve customer issues...