Call center agent

Job Description

Work Location: Home Credit Vertis North Office - Quezon City

As part of our growth, your tasks will be the following:

• Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
• Responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible
• Fully resolve customer’s concerns/ issues thus preventing customers to file a complaint or make a complaint
• Put a smile in customer’s faces by providing the best fit resolution to their concerns/ problems
• Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk in clients/ customers and resolve their concerns holistically. It can be credit card, cash loan, insurance etc.
• You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount)
• Utilize various internal and HC based tool and applications for customer management and servicing

Qualifications/Requirements

You know you are the perfect fit if you have the following:

• Excellent communication and conflict resolution skills
• At least High School Graduate or finished Grade 10
• No required working experience
• Maximum 1 hour travel time from home address going to Vertis North, Quezon City office
• Willing to work on shifting schedules

Work location

QUEZON CITY, NCR, SECOND DISTRICT

Remarks

No additional remarks

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