Training manager

Job Description

• Deliver in-store coaching sessions on product knowledge, customer service (GREET), and selling techniques
• Conduct staff learning huddles, quizzes, and observation-based coaching.
• Track improvement in sales KPIs: ATV, ATU, conversion, and mystery shopper scores.
• Submit monthly dashboards and success stories per store rotation.
• Partner with Store Heads and Area Managers to address store team capability gaps.
• Rotate across assigned stores monthly.
• Contribute to talent development by identifying high-potential store team members.
• Participate in regular syncs with the Training Team to share learnings.

• Minimum of 5 years of experience in retail operations, preferably in a store-based leadership role (ex., Store Head, Sales Coach).
• Proven track record in customer service, sales performance and team coaching.
• Hands-on experience with retail systems such as POS, inventory tracking, and sales analytics.
• Prior experience delivering on-the-floor coaching or training is highly preferred.
• Certifications in Training & Development are a plus.

Work location

CITY OF SANTA ROSA, LAGUNA

Remarks

No additional remarks

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