Chatter
New Media Services, Pty. Ltd. Baguio Full-time
Description:
As an IM Chat Moderator, your primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers. Your daily tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement.This role may involve addressing a diverse range of topics and ensuring that the conversations align with the platform's guidelines and community standards, providing a safe and enjoyable experience for all users.
Job Duties and Responsibilities:
- Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.
- Utilize creative communication skills with tact and empathy to provide a personalized and fun experience for the subscribers.
- Adept in soft skills, particularly in emotional intelligence and interpersonal communication.
- Adhere to company and client policies and guidelines.
- Keep detailed records of subscribers' interactions and any issues that may arise.
- Meet daily and weekly targets for chat interactions.
Requirements:
- Exceptional oral and written communication skills in English, demonstrating creativity and adaptability when handling sensitive or challenging discussions.
- Proficient typist with a minimum typing speed of 45 words per minute.
- Strong multitasking and prioritization abilities for efficient subscriber support.
- Emotionally understanding of the subscribers’ needs and perspectives.
- Thrives independently and collaboratively as a valuable team member.
- Open to flexible and shifting schedules, accommodating changing work hours.
- Familiarity or experience with chat software and systems is highly desirable.
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and analytical skills
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• can work on a holiday and shifting schedule
Work location
BAGUIO CITY, BENGUET
Remarks
No additional remarks
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