IT Support Specialist

Responsibilities:

• Providing remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
• Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions
• Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security
• Managing system user accounts and access permissions, ensuring data security and compliance with company policies
• Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
• Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge
• Possess a Degree in Information Technology / Computer Science, or a related field
• A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero
• Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira)
• Proficiency with Microsoft Office products, particularly Excel
• Possess strong attention to detail and problem-solving skills
• Well-developed English written and verbal communication skills