Customer Support Representative

This a Full Remote job, the offer is available from: Philippines

ABOUT US:

Donna provides premium specialized talent to ambitious business leaders across North America. Learn more about us at https://www.hiredonna.com/.

We're building a new category in the virtual talent space by focusing on exceptional service delivery, comprehensive training, and strategic support that acts as a force multiplier for our clients.

This is an opportunity to join a company that's redefining virtual talent solutions and shaping the future of remote work. By joining now, you'll have a significant impact on our growth trajectory and the opportunity to build something meaningful from the ground up.

ABOUT OUR CLIENT

Our client is a fast-growing, well-funded tech startup building its first customer support team. They're hiring Customer Support Representatives (CSRs) to support their rapidly growing user base for an AI-powered tool that's transforming how developers write code.

Requirements

As a member of the Customer Support team, you’ll handle support tickets. The company is operating at high speed, so the ability to stay organized and work independently is key.

The ideal candidate will have a background in or familiarity with STEM-related industries such as tech, SaaS, data, IT services, engineering, or scientific tools and platforms.

A paid training program, expected to last around 2 to 3 weeks, is scheduled to start on July 28, 2025.

What We're Looking For:

• Skilled Customer Support Specialist with at least 2 years of experience in a support or client-facing role, with background in or familiarity with STEM-related industries such as tech, SaaS, data, IT services, engineering, or scientific tools and platforms
• Excellent communication skills
• Based in the Philippines
• Able to work overnight PH shifts
• Have a reliable computer and a consistent internet connection
• Self-starter with strong attention to detail
• Able to thrive under pressure
• Sharp, quick-thinking, and highly motivated
• Comfortable navigating the ambiguity and fast-paced nature of a startup environment and working with minimal guidance
• To meet growing client demand, you may be matched with a role different from the one you originally applied for, particularly if it aligns with your past experience. This shift isn’t just about filling a gap; it’s about placing you where you can make an immediate impact. Rest assured, we’ll equip you with the training, tools, and support needed to thrive and succeed in any role you're matched with.

Role Overview:

• Work Schedule: 9 AM – 5 PM Pacific Time
• Competitive salary of Php 50,000 - Php 55,000 / month, paid semi-monthly
• Additional benefits including health insurance and bonuses coming in 2025
• Remote
• Full-time
• Candidates must be Filipinos based in the Philippines
• Holistic Paid Training Program and ongoing coaching, career development, and skill enhancement

This offer from "donna" has been enriched by Jobgether.com and got a 72% flex score.