Bilingual Customer Service Representative (Malay) - Remote - Manila - ref. m83654015

We are currently seeking Bilingual Customer Service Representatives (Malay/English) who are dedicated to providing exceptional service in a professional, remote-work environment.

Role Summary

The Bilingual Customer Service Representative will serve as the first point of contact for the clients and their customers. You will provide support in Malay alongside English, ensuring that customer inquiries are addressed promptly, professionally, and with the highest level of care.

• Handle inbound and outbound customer interactions via phone, chat, or email in Malay and English.
• Provide clear, accurate, and empathetic responses to customer inquiries.
• Troubleshoot issues and resolve concerns effectively within established guidelines.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Deliver service that meets or exceeds client KPIs and quality benchmarks.

• Fluency in Malay AND English (verbal and written).
• Minimum 1–2 years of customer service experience, preferably in a BPO or remote setup.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proven problem-solving ability and adaptability in handling diverse customer needs.
• Comfortable using CRM systems, IT tools, and online communication platforms.
• Ability to work flexible shifts, including evenings, weekends, or holidays if required.

• Prior experience in the BPO industry or customer support outsourcing.
• Technical proficiency with multiple IT systems.
• Ability to thrive in a fully remote, collaborative environment.

• 1–2 years’ experience: ₱80,000/month
• 3–5 years’ experience: ₱95,000/month
• 5+ years’ experience: ₱115,000/month

(Additional benefits and perks to be finalized by recruiters and discussed during the hiring process.)

Work Setup:

• Full time
• Remote
• Shift to be determined