Ecommerce Customer Service Agent | ZR_26756_JOB

This a Full Remote job, the offer is available from: Philippines

This is a remote position.

This job post is open to Philippine residents only.

Client location or time zone: Eastern Standard Time

About the Role:

Youll be responsible for ensuring outstanding service to our customers across various sales platforms.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and occasionally phone
• Use Excel to organize and import order data accurately into fulfillment systems
• Process and track orders using Shopify and Veracore OMS, along with platform specific tools like OrderDesk
• Monitor tickets in Gorgias and route them per internal SOPs
• Manage order changes, returns, replacements, and personalization updates
• Liaise with the warehouse team to ensure timely order fulfillment
• Follow platformspecific procedures (e.g., Amazon, Etsy, Wayfair, Walmart)
• Handle tracking inquiries and backorder communications
• Document all interactions and resolutions clearly and professionally

Requirements

Qualifications:

• At least 1 year of customer service experience, preferably in ecommerce
• Intermediate to advanced proficiency in Microsoft Excel (e.g., filters, pivot tables, CSV imports)
• Experience with Shopify is strongly preferred; knowledge of other OMS or WMS platforms a plus
• Familiarity with Gorgias or other helpdesk platforms
• Strong English communication skills, both written and verbal
• Selfmotivated with excellent time management and problemsolving skills
• Reliable internet connection and a quiet home office environment

Preferred Experience (a plus, but not required):

• Handling Etsy, Amazon, or Wayfair customer service
• Using Veracore OMS or OrderDesk

• Permanent work from home
• - Immediate hiring
• - Steady freelance job
• ZR_26756_JOB

This offer from "BruntWork" has been enriched by Jobgether.com and got a 74% flex score.