Technical Support Specialist | Work From Office - Makati

We’re Hiring: Technical Support Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Send your application here: https://jobs.cloudstaff.com/job-preview/16600

Schedule: Morning shift

Key Reponsibilities:

• Generic:

1. Provide friendly and proactive technical support to clients and employees.
2. Identify the nature of work requests and escalate issues as needed.

• Technical Support (Faults):

1. Gather relevant details from customers regarding faults.
2. Troubleshoot and resolve faults with customers where possible.
3. Log faults with the appropriate carrier and update customers on resolution progress.
4. Maintain detailed records in Zendesk documenting fault resolution steps.

• Faults may include:

1. Voice, internet, and mobile connection issues.
2. Hardware faults.

• Provisioning:

1. Manage deliverables of small and complex projects within specified timelines.
2. Oversee the entire provisioning process from start to finish.
3. Communicate regularly with clients to keep them informed during provisioning.
4. Serve as the primary contact with wholesale carriers as required by projects.
5. Conduct regular status checkpoints with customers and internal personnel.

• Debt Recovery:

1. Make occasional debt recovery calls in a respectful and professional manner.

• Sales Admin Tasks:

1. Undertake sales admin tasks as required, including updating customer databases, preparing sales reports, and assisting with order processing.

• Office Administration:

1. Prepare and submit weekly activity reports, including highlighting fault trends.
2. Adhere to in-house standards for all documentation and procedures.

• Professional Development/Human Resource:

1. Maintain strong working relationships with internal and external clients.
2. Stay updated on product offerings and technical processes.
3. Continuously update technical knowledge.

Qualification and requirements:

• Excellent communication and customer service skills.
• Previous experience in an ISP.
• Self-motivated with the ability to work independently.
• Technical experience in a similar industry.

Non-negotiable skills & requirements:

• Excellent communication and customer service skills.
• Previous experience in an ISP.

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**