Facillities Coordinator (6-Month Contract) - Manila

SATELLITE OFFICE: FACILITIES COORDINATOR

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A FACILITIES COORDINATOR?

Our awesome client is looking for a Facilities Coordinator. You will be key to the function of our internal Facilities Management Help Desk, or more commonly known as “Needs Maintenance” that assists with the coordination of a range of facility services including HVAC, cleaning, waste management, pest control, security, electrical and general maintenance of Spotlight Group Holdings (SPH) stores and properties.

• Manage work flow through the FM help desk ensuring all contact tasks are handled efficiently, consistently and to a high standard.
• Liaise with Landlords regarding their obligations under the lease and what bodies of works they are responsible for.
• Handle incoming calls and manage outgoing calls for stores, external suppliers, trades and service companies.
• Engage with external suppliers and Landlords to follow up overdue works and communicate updates to internal stakeholders.
• Review work orders and administrative tasks to ensure team are providing the best possible customer experience.
• Ensure complaint process is followed and that the team are adhering to all policies and procedures in relation to their roles.
• Understand DLP periods and equipment under warranties, quotation process and delegated authorities
• Routine review of fire services audit reports and addressing defects identified through the engagement of external contractors.
• Support Facilities Managers with data collation and reporting to aid in supplier management.

• A minimum of 3 years prior experience in delivering facilities services or in a similar role is a must
• Prior experience with Customer Service and vendor management is a must
• Experience within the retail sector is preferred
• Strong communication & negotiation skills.
• Experience implementing new initiatives and change management processes.
• IT Literate (knowledge of Microsoft products)
• Fantastic communication skills, and a can- do attitude.
• Willing to work on-site in BGC, Taguig City