Call center agent
Job Description
Posted on 13 May 2026
Answer inbound calls and assist customers with payments, inquiries, account updates, and service support.
Make outbound calls for follow-ups, reminders, and collection of past-due accounts.
Handle billing concerns and provide clear explanations on account status.
Negotiate payment arrangements while maintaining a respectful and professional tone.
Document all interactions accurately in the system.
Escalate unresolved concerns to the appropriate team only as needed.
Meet daily and monthly performance targets for customer satisfaction, call handling, and collections.
Qualifications/Requirements
Strong English communication and active listening skills.Good attendance and punctuality
Strong work ethics
Call center or customer service experience is preferred, even if it's under a year.
Comcast Switch experience is a plus.
Able to work with targets and manage tough conversations confidently.
Good typing skills and familiarity with basic computer tools.
Willing to work shifting schedules, weekends, and Philippine holidays.
Willing to work on-site (Capital Town, City of San Fernando, Pampanga)
Work location
CITY OF SAN FERNANDO (CAPITAL), PAMPANGA
Remarks
No additional remarks
Apply now