Customer Service for Local Account - Manila
Talent Outsourcing Channel Solutions Manila Full-time
This is a full-time customer service role based in Alabang Muntinlupa City Metro Manila. You will be responsible for providing high-quality customer support to our local accounts, handling inquiries, resolving issues, and ensuring a positive customer experience.
What you'll be doing- Answering and managing inbound customer phone calls and emails
- Addressing customer queries and concerns in a friendly and professional manner
- Providing accurate information and solutions to customers
- Documenting customer interactions and following up on open cases
- Escalating complex issues to the appropriate team members
- Contributing to the continuous improvement of customer service processes
- At least 3 months BPO experience
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making skills
- Familiarity with customer service software and CRM tools
- A positive, patient, and customer-focused attitude
Apply now to become our next Customer Service for Local Account!
DatamaticsManila
Key responsibilities
• Field inbound calls and assigned to the phone queue.
• Provide top-notch, friendly, and knowledgeable service to subscribers and potential subscribers. Handle all customer interactions professionally, respectfully, patiently...
TTEC Customer Care Management Philippines IncManila
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees...
Manila
products and services, take order requests, answer
questions, and resolve complaints.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Handles customer services calls under below departments;
• Contact Center Department, Medilink Helpdesk and/or to any campaign...