Technical Support Representative | Up to 36K + HMO & Free Meals | (Ortigas)
Job Title: Customer Support Representative
| Up to 36K + Premium HMO & Free Meals | Night Shift (Ortigas)
Why Join Reolink Technology Pte. Ltd.?- Highly Competitive Pay: ₱18,000 – ₱26,000 per month (commensurate with experience and competency) + Night Differential pay.
- Premium HMO Coverage: Comprehensive health insurance that includes access to top-tier private hospitals.
- Free Daily Meals: Enjoy a free lunch/meal provided during your workdays!
- Performance Perks: Perfect attendance incentives to reward your reliability.
- Paid Training: We invest in your success with fully paid training from Day 1.
What You Will Do (Key Responsibilities):
- Omnichannel Support: Communicate with customers via email, chat, and phone to provide effective solutions and enhance our brand image.
- Product Guidance: Handle inquiries related to product recommendations, feature explanations, and functional guidance.
- Technical Troubleshooting: Resolve technical issues reported by customers promptly, escalating complex issues to the appropriate team when necessary.
- Accurate Documentation: Maintain detailed records of customer interactions, solutions, and follow-up actions.
What We Are Looking For (Qualifications):
- Education & Experience: College Graduates (any major) OR College Undergraduates with prior Call Center experience.
- Communication Skills: Advanced typing, written, and oral English communication skills.
- Typing Speed: Minimum typing speed of 40+ WPM required.
- Schedule Readiness: Must be available to work onsite in Ortigas, Pasig City on a fixed night shift schedule (10:00 PM to 7:00 AM).
- Attitude: Strong customer service and teamwork orientation, with the ability to proactively identify and implement effective solutions.
Compensation & Benefits
Basic Pay php18,000 to php26,000
During Training:
Basic Pay + ₱3,000 Transportation Allowance + Free Lunch + 10% Night Differential
After Training (Probationary Period of 6 months):
Basic Pay + ₱3,000 Transportation Allowance + ₱2,000 Perfect Attendance Incentive + Free Lunch + HMO Coverage + 10% Night Differential
Post-Regularization:
Basic Pay + ₱3,000 Transportation Allowance + ₱2,000 Perfect Attendance Incentive + Up-to ₱3,000 Performance Bonus + Free Lunch + HMO Coverage + 10% Night Differential
Additional Support: Applicants who attend the onsite interview will receive an extra ₱200 transportation allowance.