Ecommerce Manager

apartmentManpowerGroup placeQuezon City scheduleFull-time calendar_month 
Job Description
  • Own day-to-day performance of the e-commerce platform, including revenue, conversion rate, average order value, and repeat purchase
  • Manage online merchandising across homepage, category pages, search results, and promotional placements
  • Plan and execute e-commerce support for brand campaigns, launches, and seasonal initiatives
  • Coordinate with Brand Marketing and Demand Managers to ensure products, categories, and storytelling are clearly and accurately represented online
  • Partner with Digital Marketing to ensure paid, CRM, and organic traffic lands into effective conversion-optimized pages
  • Identify customer journey friction points and implement improvements to site navigation, content clarity, and checkout flow
  • Work closely with Customer Care to address recurring customer issues and reduce e-commerce-related complaints
  • Manage and prioritize the e-commerce enhancement roadmap from a marketing and business perspective
  • Coordinate with IT, platform vendors, and external partners on site enhancements and fixes
  • Monitor and report e-commerce performance, customer behavior, and campaign effectiveness
  • Stay up to date on e-commerce, digital merchandising, and conversion optimization best practices
Other Duties and Responsibilities
  • Collaborate with cross-functional teams, including Digital Marketing, Creatives, Customer Care, Retail Operations, E-Commerce Operations, Omnichannel, and IT
  • Support omnichannel initiatives by aligning online and offline promotions and campaigns
  • Evaluate current e-commerce tools and explore third party solutions
  • Conduct regular analysis of competitors and market trends in digital commerce
  • Liaise with external vendors and partners supporting the e-commerce platform
  • Perform other ad hoc tasks that may be required and relevant to the role
Minimum Qualifications
  • Bachelor’s Degree from a reputable university
  • At least 4-7 years’ professional experience in e-commerce, digital merchandising, or growth marketing
  • Strong commercial and analytical skills
  • Experience managing e-commerce platforms or online stores in a retail, experience with shopify is a plus
  • Relevant product and industry knowledge
  • Critical thinking and problem-solving proficiency
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