[ref. n42121901] Technical Analyst (Application Support background) - Manila

Job Description

Seeking a proactive Technical Analyst to support niche business applications and drive technical initiatives. This role involves collaborating with cross-functional teams to deliver impactful solutions, ensuring business and customer outcomes are met.

Key Responsibilities:

• Understand and document end-to-end business processes.
• Act as the technical SME for niche applications.
• Define technical requirements, flow diagrams, and UI mockups.
• Collaborate with development teams and third-party vendors.
• Support testing, deployments, and issue resolution.
• Maintain documentation and ensure compliance with security standards.
• Contribute to reducing technical debt and improving platform performance.

Knowledge & Experience:

• 5+ years in a similar or software development role/application support
• Must have experience with MongoDB, Microsoft SQL, and cloud platforms (Azure/AWS).
• Experience with modern SDLCs and technical documentation.
• Understanding of APIs, data flows, and software integration.
• Familiarity with Agile tools (e.g., JIRA, Confluence, Visio).
• Background in insurance is a plus.
• Comfortable working in virtual, cross-country teams.
• Amenable to workin in Makati I Dayshift I Hybrid (1x a week onsite)