Customer Service & Project Coordinator – Furniture/Interiors Industry

Position Title

Customer Service & Project Coordinator – Furniture/Interiors Industry (100% WFH)

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About the Role

We're a well-established company in the custom furniture and interior design trade, working closely with designers and industry professionals on custom orders and projects. We're looking for a detail-oriented Customer Service & Project Coordinator to be the primary point of contact for our clients — someone who can manage professional email communication, keep projects on track, and deliver a genuinely excellent client experience from first inquiry through to completion.

• Managing client communication primarily via email, representing the company with a professional, polished, and courteous tone at all times
• Coordinating and tracking custom orders/projects from start to finish
• Responding to client inquiries, order updates, and issue resolution in a timely and accurate manner
• Liaising with internal teams to ensure project timelines and client expectations are met
• Maintaining accurate records of client communication and project status

• Excellent written English and professional email etiquette — this is essential, not optional
• A warm, patient, customer-first attitude; someone who can de-escalate and problem-solve gracefully
• Experience in project coordination or project management
• Experience in the furniture, interior design, or home décor industry is highly regarded (not required)
• Strong organizational skills and attention to detail
• Comfortable working independently while managing multiple projects simultaneously

• Full training provided (please note: this is an in-depth onboarding process, as the role requires strong product and process knowledge)
• A stable, long-term role within a respected industry name
• Supportive team environment