US Customer Advocate (Onsite) | ZR_966_JOB

US Customer Advocate (Onsite)

• At PeoplePartners, we’re hiring on behalf of one of our amazing clients — a US-based retail leader in physical education and sports equipment. If you love helping people, thrive in fast-paced environments, and are energized by clear KPIs, you might be the Customer Support Advocate we’re looking for.

• As a Customer Support Advocate, you'll be the voice (and text!) of our clients, helping customers via phone, email, web chat, and even text. You’ll guide them through returns, troubleshoot issues, and keep every experience smooth and satisfying.

Your Key Responsibilities:

• Respond to customer inquiries across voice, chat, email, and text.
• Process returns and customer service operations.
• Accurately enter customer orders.
• Use tools like NetSuite ERP and CX One to track and manage interactions.
• Collaborate in a team that’s focused on continuous improvement.

Job Requirements:

• You’re a fast learner and a natural problem solver.
• Friendly and dependable—like, set your watch by you dependable.
• Committed to great service and solid with spoken and written English.
• Flexible and thrive in a collaborative, high-energy setting.
• Not just okay with feedback—you want it to grow.

• 2-3 years of customer support experience? Perfect.
• You’ve worked with CRMs or are quick to learn systems.
• You’ve been part of a team that values individual and collective wins.

• You’re upbeat, resilient, and quick to smile—even during tricky customer moments. GIFs and emojis are your love language. You value honesty, love fast feedback, and believe kindness is professionalism.

• Help customers feel heard, valued, and helped.
• Manage orders and returns with accuracy and efficiency.
• Track your success with metrics—because numbers don’t lie.
• Keep learning and improving—individually and as a team.

• Customer satisfaction and quality scores.
• Response and resolution time.
• Adherence to schedule and team KPIs.
• Your reliability, collaboration, and adaptability.

• Work onsite at our Eastwood, Quezon City office.
• Night-shift (CST).

Company Benefits:

• Company-provided equipment
• PHP 3,000.00 - Monthly Transportation Allowance.
• Secondary Wi-Fi Modem
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits
• HMO on Day 1
• 13th Month Pay
• Monthly Gift Voucher
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.